Refund policy

At Emmason Hub, we strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, please review our Return & Refund Policy below. Returns, We accept returns within 7 days of receiving your order. To qualify for a return: The item must be unused, unworn, and in its original condition. All original tags and packaging must be included. Proof of purchase or order confirmation is required. Non-Returnable Items The following items are not eligible for return or refund: Sale or clearance items Gift cards Personalized or custom-made products Items that have been worn, washed, damaged, or altered after delivery Damaged, Defective, or Incorrect Items If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the issue. We will review your request and arrange a replacement or refund where applicable. Refunds Once your returned item has been received and inspected, we will notify you of the status of your refund. If approved: Refunds will be issued to your original payment method. Processing times may vary depending on your payment provider and bank. Shipping fees are generally non-refundable unless the return is due to our error. Return Shipping Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. Order Cancellations Orders may be canceled before they are processed and shipped. Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.